Cancellation Policy & No Show
Your appointment is valued and important to I Glow Skin. If you need to cancel, reschedule, or change the type of service you have booked, we require a full 48 hour advanced notice. If you are canceling within a 24 hour notice of your scheduled appointment, you will be charged a 50% booking fee on your next appointment.
You will receive an email confirmation 48 hours prior to your scheduled appointment as well as a text reminder the day before.
This policy is put in place so that we have the opportunity to fill that appointment time and allow someone else to come in for a service.
No Show-appointment.
If there is a no show on your part for the time you reserved, you will incur a 100% fee for the appointment you reserved. You will receive an email confirmation 48 hours prior to your scheduled appointment as well as a text reminder the day before. There will be no exceptions.
Late for your appointment?
Please be aware that the time you have reserved is your time. All appointments have a five minute grace period. If you are more than five minutes late to your scheduled appointment, you will only receive the time left for that service. If you are 10 minutes late or more, you will be charged for the entire service scheduled regardless of the time used.
Consultations-
If you are new to electrolysis and have never received a treatment, a consultation is mandatory. We will not take any bookings without the required consultation. There are no exceptions to this policy. We will discuss how electrolysis works, answer any questions you may have regarding your treatment, and allow your electrologist to examine you and discuss the appropriate treatments and times needed moving forward. This consultation if free, however, if you do not reschedule or cancel the appointment you reserved within our allowed 48 hour cancellation policy, you will be charged a booking fee of $30.00.
Retail Products & Gift Cards.
All sales are final and cannot be returned or exchanged. Gift cards will only be honored within the timeframe given.
Parking-
We provide validated parking in the Trader Joes parking structure adjacent to the Phenix Salon suites for $2.00 for the first two hours. The price increases by $1.50 for each additional hour. Please note- parking and traffic can get rather busy in the Westwood area. Trader Joes has 3 levels to park on. We suggest going down a level or 2 so that you can arrive on time. Give yourself a few extra minutes entering the Westwood area.
Your appointment is valued and important to I Glow Skin. If you need to cancel, reschedule, or change the type of service you have booked, we require a full 48 hour advanced notice. If you are canceling within a 24 hour notice of your scheduled appointment, you will be charged a 50% booking fee on your next appointment.
You will receive an email confirmation 48 hours prior to your scheduled appointment as well as a text reminder the day before.
This policy is put in place so that we have the opportunity to fill that appointment time and allow someone else to come in for a service.
No Show-appointment.
If there is a no show on your part for the time you reserved, you will incur a 100% fee for the appointment you reserved. You will receive an email confirmation 48 hours prior to your scheduled appointment as well as a text reminder the day before. There will be no exceptions.
Late for your appointment?
Please be aware that the time you have reserved is your time. All appointments have a five minute grace period. If you are more than five minutes late to your scheduled appointment, you will only receive the time left for that service. If you are 10 minutes late or more, you will be charged for the entire service scheduled regardless of the time used.
Consultations-
If you are new to electrolysis and have never received a treatment, a consultation is mandatory. We will not take any bookings without the required consultation. There are no exceptions to this policy. We will discuss how electrolysis works, answer any questions you may have regarding your treatment, and allow your electrologist to examine you and discuss the appropriate treatments and times needed moving forward. This consultation if free, however, if you do not reschedule or cancel the appointment you reserved within our allowed 48 hour cancellation policy, you will be charged a booking fee of $30.00.
Retail Products & Gift Cards.
All sales are final and cannot be returned or exchanged. Gift cards will only be honored within the timeframe given.
Parking-
We provide validated parking in the Trader Joes parking structure adjacent to the Phenix Salon suites for $2.00 for the first two hours. The price increases by $1.50 for each additional hour. Please note- parking and traffic can get rather busy in the Westwood area. Trader Joes has 3 levels to park on. We suggest going down a level or 2 so that you can arrive on time. Give yourself a few extra minutes entering the Westwood area.
